Terms and Conditions and Postage Information

The dreaded but necessary fine print....

We aim to process all orders within 2 to 3 working days. However, due to the nature of our business, there may be shortages on certain product lines or we maybe away at shows or craft fairs. In the unlikely event of any lengthy delays in processing your order we shall try to contact you to advise you accordingly.

Our postage cost includes all packaging used. Royal Mail (or other courier) will deliver your parcel within 2-3 working days of dispatch. Postage is automatically calculated when you checkout and is based on weight and/or number of items ordered (unless otherwise indicated).

Please note that overseas orders may incur a handling charge in addition to the normal postage. UK orders will not have any handling fees.

Currently, all orders over £10 receive FREE UK postage on all our product range (handling charges may still apply for overseas orders).

It is our wish to ensure that you are totally satisfied with your purchase from Hearts and Homespun. However, if you are not completely satisfied with your order, you may return the product or products to us for an exchange or refund. Simply post the item you wish to return including your name, address, product details, and your reason for return and if you require a refund or exchange. Please contact us by telephone or email for the return address (elaine@HeartsAndHomespun.com) or tel : 01773 835577.

Once we have received your returned goods, any sum debited to Hearts and Homespun from your Debit/Credit card or PayPal account will be re-credited to your account as soon as possible, and in any event within 30 days of your order.